​Here at the Long Dog Hotel we like to pay special attention to pups who have been through the unfortunate experience of IVDD/back surgery or any surgery as our very own Millie Moo has been through this four times and Dolly once so we know how stressful and heart breaking this is. Millie Moo and Dolly are very delicate and will continue to be for the rest of their life and knowing what we know with 8 year plus experience of IVDD, we would only want to leave our pup with someone who knows the signs and dangers of IVDD and to keep things happy and active but understand IVDD can happen on anyones watch. Please visit https://dedicatedtodachshunds.co.uk/ for any equipment needed.

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How will you care for my pup?

We want to stress that we are not a rehabilitation centre, we merely provide quiet holiday accommodation for dogs who have been through IVDD and have or are recovering. We have baby gates at the top and bottom of the stairs and a full ramp for our back garden so there is no going up and down any steps. Our front garden has no steps to get out to. All pups can walk around the house downstairs and there are no steps, we can have rubber yoga style mats out on the flooring for walking on. Whilst out on walks, we are aware that as our pups get older or after surgery, they become a bit more stiff and a little less likely to walk too far. For this reason we have a buggy from the IVDD charity (Dedicated to Dachshunds with IVDD) which is for the pups who want some mental stimulation so we can take them out. We also have 2 types of restricted pen areas (pop up & metal) for a pup that perhaps had an IVDD twinge or has recently had surgery (3-6 months) and requires a safe rest whilst staying. You will be shown the house set up during a virtual meet to ease any anxiety. 

 

We paid our deposit on our holiday with you and my pup came down with IVDD, can you still take my pup?

All payments are made at your own risk as stated in my T&Cs and highlighted on every email sent with an invoice at the top. If an IVDD or illness episode has occured close fo your holiday this is a circumstance unfortunateley outside of our control and we should not be expected to suffer the financial loss as a result therefore, we regret there are no refunds for any payments made.  If your pup goes down with IVDD less than 3 months before your holiday and has not recovered to a level where they are able to walk or wobble walk by the time your final payment is due we will be unable to have your pup until they are recovered to wobble walking level.

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My pup had IVDD/a twinge/medical issue in the past but has recovered/nothing came of it. Do the IVDD/medical charges still apply?

Yes, and you must be honest about any medical issues your pup has suffered in their life. Depending on what level your pup has recovered, the prices for IVDD/medical start at £45. Our prices for IVDD reflect the fact we do not typically take on boistrious dogs. Due to the nature of IVDD dogs/dogs with walking issues, any medical problems, perhaps drugs that may need to be administered, the extra care to keep an eye on an IVDD/medical pup needed and risks of potential medical/vet treatment we may have to deal with, there is an increase in costs, but it means you can feel your pup is in safe hands whilst you are away. Depending on IVDD level, this service may be POA as we will need to meet your pup and assess his/her needs for their stay here if they have not long come out of surgery (3-6 months ago). Please note- we only accept pups who are stable out of surgery and in recovery, we regret we cannot accept a pup who has been out of surgery less than 3 months. 

 

​What if my dog is on medication?

If your pup is on ANY prescribed or non prescribed medication, creams, sprays, shampoo etc we will ensure he/she sticks to their regular routine, this is an extra cost of £2 per day. If it is intermittent we will only charge for half of your holiday. The charge does not apply for giving supplements to food. 

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My pup is on wheels and/or needs expressing can you assist?

Unfortunately we cannot accomodate pups who are unable to walk at all, pups do need to be able to wobble walk without assistance. We do not have experience expressing pups so are unable to board pups who need this service.     

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My pup does physio/hydro every week, can they continue?

We are not a rehabilitation boarding but we can offer to you the services of a very local Clinical Canine Conditioning/Canine Massage Therapist Emma, who can come round during your pup's holiday and continue to promote general wellbeing. She is fully qualified with Canine Massage Guild and requires consent from your current vet/dog physio plus an initial conversation with you to discuss your pups ongoing needs. Please refer to her website to understand more -https://www.kismetholistic.co.uk/. Costs are £40 per session. It is your responsibility to ensure that the services provided by any such third parties are suitable to you and your dog(s) and we accept no liability in relation to any such services with them. 

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At the hotel we can offer lots of cuddles, a warm hot water bottle to ease any uncomfortable stiffness away for your pup. 

 

What if my pup suffers an injury/Illness/IVDD espiode at the hotel?

We insist our client's sign our Vet Release Form which advises how you wish us to deal with your pup in the event of any injury/illness/IVDD. Should anything occur whilst you are away, you have the option of a one of fee off £40 at the time of any event if you wish us to deal with taking your pup to a vet or a referral hospital to cover the cost of having someone look after our other boarders, otherwise your emergency contact can collect at no cost and deal with your pups emergency. You can make your choice on your form. We cannot be held responsible for any injury/illness/death/IVDD episode unless deemend wholly negligent. Please read the T&Cs page.